Bilingual Medical Information Specialist; Licensed Healthcare Professional

Overview

100% Remote (U.S.) | EST Hours M-F 8:30a-5:30p. Pay Rate: $35.10/hour. Alphanumeric is hiring a Bilingual Medical Information Specialist (Spanish/English) to support our long-standing pharmaceutical client of 20+ years. This is a clinical, non-negotiable licensed healthcare professional role supporting medical information, adverse event reporting, and product quality complaint intake. This role requires an active U.S. clinical license (RN, RPh, Pharm

D, PA, etc.). Candidates without an active license will not be considered. This position supports healthcare professionals and consumers by delivering accurate, compliant, and clinically appropriate medical and product information in a regulated pharmaceutical environment. This Is NOT a General Call Center Role. This is a medical information / pharmacovigilance support role and requires:

• Clinical judgment
• Knowledge of adverse event reporting
• Comfort working in regulated pharma environments
• Strong documentation and compliance discipline

• Respond to inbound medical and product inquiries from healthcare professionals and consumers.
• Perform Adverse Event (AE) and Product Quality Complaint (PQC) intake and documentation.
• Apply clinical knowledge to assess, document, and route safety information appropriately.
• Utilize knowledge management systems and multiple internal databases.
• Identify root cause of inquiries and provide compliant, accurate responses.
• Ensure strict adherence to regulatory, safety, and quality standards.
• Document all interactions accurately and thoroughly.
• Provide professional, empathetic, and clinically appropriate communication.
• Meet quality, compliance, and productivity metrics in a structured environment.

• Fluent or professional proficiency in Spanish.
• Active U.S. license in good standing in one of the following: RN, RPh, Pharm
  
  D, PA, or equivalent clinical degree

• Pharmaceutical / biotech
• Medical Information
• Pharmacovigilance
• Clinical nursing or pharmacy environment
• Drug safety, quality, or regulated clinical support role

• Adverse Event reporting
• Product Quality Complaint handling
• GMP / cGMP environments
• Regulated documentation standards

• Clinical judgment
• Analytical and problem-solving skills
• Written and verbal communication
• Documentation accuracy
• Computer skills (Microsoft Office; Excel preferred)

• Prior experience in Medical Information Contact Centers
• Drug Safety / PV
• Clinical support hotlines
• Pharma or biotech call centers

• 100% Remote
• Must work EST business hours M-F 8:30a-5:30p
• Location:
  
  Preferably NC, but open to any U.S. state where ASI is registered
• Pay Rate: $35.10/hour

About Alphanumeric Systems Inc. Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.

We treat our candidates as amazing (because they are!). Apply today to join our family and Make Your Mark!