Medical Assistant

ECPC Clinical Support (MA, LPN) Raleigh, North Carolina

Department:
Midtown Pain and Spine - Clinical

Reports to:

Clinic Manager, Midtown Pain and Spine Clinic

Job

Supervisory Responsibilities:

None

Schedule:

Monday – Thursday 7:30a – 4:30p;
Friday 7:30a – 1:30p (for training)

Permanent Schedule will be rotating between 7a-4p, 7:30a - 4:30p, and 8-5 Monday through Thursday; 7a-1p, 7a-1:30p, 8a-2p on Friday

Founded in 2017 by Dr. Thomas J. Weber, Midtown Pain and Spine Clinic is the Triangle area’s elite pain management clinic. We offer a collaborative, comprehensive, and patient-centered approach to caring for patients who are living with pain. We offer non-surgical and interventional pain treatments for back pain, neck pain, and many other pain conditions. Using Image-guided spine intervention, which offers precise diagnostic capabilities, we are able to provide patients relief from their symptoms once and for all.

What sets Midtown Pain and Spine Clinic apart from other area practices is our dedication and commitment to our patients? We spend quality time getting to know every patient that steps through the door. We pay attention to every detail, from medical history to current symptoms, to make sure that we get the entire story. We believe that knowing our patients allows us to better treat them.

Our team members embrace this vision and philosophy every day. Every patient that walks in our clinic is prioritized by our team members. We have an opening for a Medical Assistant in our clinic, and if you feel you could be a match we welcome you to apply and speak with us today!

The Medical Assistant is a vital role to the pain clinic. The Medical Assistant works closely with the providers and patients on a daily basis and will utilize both clinical and administrative tasks to help providers in the pain clinic. Daily responsibilities include interviewing new and returning patients then presenting to the provider, submitting medication prior authorizations and documenting medical information into the electronic medical records (EMR) system.

The Medical Assistant identifies patients’ needs, provides safe and professional care, and communicates any potential issues to the manager. The Medical Assistant will demonstrate professionalism and tact during difficult patient situations. The Medical Assistant will:

• Independently perform a comprehensive patient intake by gathering the past medical and surgical history, documenting the current presentation, medications, and presenting the patient history to the provider.
• Document the patient encounter in our EMR system.
• Prepare relevant diagnostic imaging to be reviewed with the provider.
• Complete medication prior authorizations, including appeals and denials.
• Package urine samples, print orders for the lab and document patient medications.
• Analyze drug screen results and report inconsistencies to the provider.
• Review patient medical records for relevant past treatments, medications and health history.
• Record pre-and post-procedural vitals for interventional treatments such as epidural steroid injections, facet blocks and radio frequency ablations.
• Reduce provider workload by performing tasks and anticipating their needs essential to efficient patient care.
• Ensure exam rooms are routinely cleaned and stocked with supplies.
• Return phone calls from patients, pharmacies, and insurance companies in a timely manner to prevent delays in patient treatment.
• Respond to incoming faxes.
• Maintain a pleasant and cooperative demeanor while performing all duties.
• Keep an open line of communication with coworkers and providers regarding patient needs.
• Perform other duties as assigned.

• Bachelor’s degree in medical related studies preferred, but not required.
• Medical Assistant Certification preferred, but will consider experience in lieu of certification.
• Previous experience in a specialty medical office is preferred, but not required.

• Ability to communicate effectively and clearly, both in written and oral communication.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure…