Pharmacy Operations Manager

Pharmacy Operations Manager – Walgreens

Apply for the Pharmacy Operations Manager role at Walgreens
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• Accountable for performing day‑to‑day non‑clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions. Supervise pharmacy technicians and cashiers under the guidance of a pharmacist, adhering to company policies, laws, regulations, and business ethics.
• Oversee the selection, scheduling, and development of pharmacy technician personnel. Conduct training, coaching, and performance management, including discipline and termination decisions.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints, respond promptly to requests, and answer non‑clinical questions to ensure a positive customer experience. Model and share customer service best practices.
• Develop strong customer relationships by anticipating needs and proactively offering services, enhancing the customer experience through a focus on healthcare services.
• Assist the pharmacist in patient care tasks such as registration, prescription data entry, medication preparation, counting, and verification (where legally permitted). Complete patient and physician calls under pharmacist supervision. Assist with healthcare services including vaccines and health screenings as allowed by law.
• Delegate, direct, and assign non‑clinical work in the pharmacy, ensuring timely completion and accountability for efficient workflow.
• Prepare and file required reports and records for the company and government agencies.
• Manage core pharmacy workflow, coordinate daily schedules, recommend hour allocation, and ensure the pharmacy is clean, orderly, and well stocked.
• Ensure compliance and execution of administrative activities and inventory management tasks that do not require pharmacist licensure, managing annual inventory preparation.
• Drive new technology and process roll‑out, champion change, and engage the team around action planning. Ensure proper operation and maintenance of pharmacy equipment and security safeguards.
• Adhere to Good Faith Dispensing policies during prescription dispensing and understand role in meeting Good Faith Dispensing elements.
• Utilize company asset protection techniques, support diversion monitoring, and report concerns that compromise pharmacy security.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies on pharmacy errors and continuous quality improvement.
• Ensure accurate processing of insurance claims, resolve customer issues, prevent payment rejections, follow up with insurance companies and medical providers, and participate in third‑party audits.
• Assist Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal, coordinate off‑site immunization clinics and community events, and build and sustain retail partnership relationships.

• Lead performance management of technicians, including discipline and termination decisions, using constructive discipline policies.
• Maintain technician accountability for attendance, timeliness, training completion, and compliance with state and federal laws.
• Identify gaps in operational knowledge and provide supportive training, hands‑on or through learning modules.
• Ensure all pharmacist and team member licenses, registrations, and certifications remain active and compliant, utilizing Walgreens verification systems as needed.
• Follow company policies for selection, recruitment, record retention, and training.

• Maintain PTCB certification through the designated training program or state requirement.
• Continuously enhance knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training such as LTMP e‑modules, and follow performance improvement plans.
• Seek professional development by…