Pharmacy Operations Manager

1 day ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.

• Accountable for performing day‑to‑day non‑clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under the supervision of a pharmacist, following company policies, laws, regulations, and business ethics.
• Make decisions regarding performance management, including discipline and termination.
• Train, coach and manage performance of pharmacy technicians. Lead scheduling and development of pharmacy technician personnel.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving complaints and responding to requests in a timely manner to ensure a positive customer experience.
• Develop strong relationships with customers by anticipating needs and proactively offering services to provide the best experience possible when using the pharmacy.
• Assist pharmacist in patient care including registration, prescription data entry, preparation of medications, counting, and verification (where permitted).
• Complete patient and physician calls under pharmacist supervision (where permitted).
• Assist with healthcare service offerings such as administering vaccines, health screenings, and other services permitted by law.
• Delegate, direct and assign non‑clinical work in the pharmacy, ensuring tasks are completed on‑time and holding others accountable for efficient workflow.
• Prepare and file reports and records required by the company and various government agencies.
• Coordinate and organize the pharmacy daily schedule of activities; recommend allocation of pharmacy hours and ensure the pharmacy is clean, neat, orderly and stocked.
• Ensure compliance with business administrative activities and inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Drive new technology/process roll‑out, champion change and engage the team around action planning.
• Ensure proper operation and maintenance of pharmacy equipment.
• Assist in record‑keeping and ensure security safeguards are in place.
• Adhere to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription‑dispensing activities.
• Apply company asset‑protection techniques and report any concerns that would compromise pharmacy security.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies on pharmacy errors and continuous quality improvement.
• Ensure accurate processing of insurance claims to resolve customer issues and prevent payment rejections; follow up with insurance companies and conduct or participate in 3rd‑party audits.
• Assist and support Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate off‑site immunization clinics and community events; build and sustain relationships with retail partnerships.
• Lead performance management of technicians, recommending discipline and termination, and ensuring compliance with state and federal laws.
• Hold technicians accountable for attendance and timeliness; maintain and improve pharmacy performance through engagement and action planning.
• Hire, onboard, train and schedule technicians; monitor timely completion of training.
• Identify gaps in pharmacy operations knowledge and provide targeted training or learning modules.
• Assist Pharmacy Manager in monitoring licensure, registration and certifications of pharmacy and team members.
• Ensure proper procedures for recruitment and training as required by company policy and local, state and federal laws.
• Maintain PTCB certification through designated training programs or state‑required certification/registration.
• Maintain and enhance knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits and training, such…