Accounts Receivable Manager

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high‑density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior‑living communities, condominiums, multifamily developments, and mixed‑use properties.

Proactively take ownership of directly managing and developing a customer facing, accounting and collections team with a primary role of leading a department in collecting past due accounts and solving customer directed account billing issues. The individual will be required to work cross‑functionally to lead the develop and oversee internal best practice collections policies and procedures by collaborating cross‑functionally to verify outstanding balances amounts and customer account/collection status.

In addition, this position will be looked to to minimize and or solve the Company’s customer collection risk by timely resolving open invoices and delinquent accounts. The position will be looked to improve the organization’s collection processes and reporting while leading efforts to terminate services and/or negotiating with customers in cases where services are terminated or continued remain delinquent. The Accounts Receivable Manager has the authority to advise on new and existing customer account status and write‑offs.

Typically, incumbents have a bachelor’s degree (preferred) and at least seven years of work experience leading in a similar customer‑facing role within a business to business, high customer count collection environment. Experience in the information technology sector – hospitality industry is a plus. Must demonstrate leadership and mastery of the practical, technical, and operational aspects of building a scalable accounts receivable department setting clear, well‑defined desired outcomes for teamwork/department activities and employee success.

This is an exempt role and is a member of the Finance Department reporting directly to the Assistant Controller with a work location of Raleigh, NC.

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.

• Leading the department by taking ownership by directly managing and developing the accounts receivable collections team members and the function, in accordance with company policy, standards, guidelines and best practices.
  • Proactively work with senior leadership and the collections team to set explicit payment collection goals and implement realistic deadlines for invoicing and collecting payments.
  • Has authority to make recommendations to continue to develop and implement a customer centric, sophisticated accounting and collections team, working to retain clients, collaborating cross‑functionally to verify outstanding balances and customer account status, mitigate credit risk and resolve invoices and delinquent accounts. Continually work to improve the organization’s debt recovery processes while evaluating efforts to negotiate with customers in cases where continued non‑payment occurs.
  • Develop custom reports for leadership and advise on customer account write‑offs. As needed and directed, perform A/R reporting identifying trend analysis to predict probable success of new customers and recommend credit limits. Oversee the preparation of routine collection reports.
  • Continuously monitor the accounts receivable portfolio to proactively increase cash flow and minimize exposure to bad debt.
  • Remain intimately familiar with the cash application, refunds, and customer account reconciliation process.
  • Demonstrates expertise and knowledge of federal and state collection laws to make recommendations in support of compliance requirements.
  • Has authority to hire and directly…