Personal Banker III

The position of Personal Banker III is responsible for ensuring the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker III will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience.

The Person al Banker III is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales.
This level is based on more than 5 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent.

• Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience.
• Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (25%).
• Opens all types of personal and business accounts and prepares related documentation (75%).
• Inputs and closes personal and small business loan applications including DDA lines of credit, credit card applications, home‑equity, auto, boat, CD, other Personal secured or unsecured loans; as well as business loans (as determined by Credit Administration).
• Assists customers with requests, complaints, research and follows‑up on details to resolve matters to the customer's satisfaction as it may relate to:
  • Deposit accounts
  • Debit and Credit cards
  • Safe deposit boxes
  • Official checks
  • Any other bank product or service
• Processes non‑post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process.
• Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures.
• Interfaces with customers via telephone or in person.
• Must be able to support multiple branch locations as needed.
• Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.
• Achieves activity and growth goals as well as customer satisfaction objectives.
• Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals.
• Actively participates in community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives. Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
• Have an understanding and apply basic sales skills and product knowledge including deposit and loan products.
• Adheres to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
• Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes.
• Inputs and follows through with loan applications following operational and regulatory requirements.
• 100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti‑Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.

Knowledge & Experience
:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience.
• Work related experience…