Senior Business Process Manager

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Responsible for assisting the first line risk program with implementing and executing programs to ensure successful implementation and sustained execution of business risk requirements. Provides guidance to other department associates as needed. Risk programs include Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Material Risk Identification, Third Party Risk Management, and Model Risk Management, among others.

• Cross‑Functional Collaboration – Works with respective business process and business teams to assess impact and help facilitate execution of risk programs throughout the business, in partnership with the frontline risk program team. Advises on impacts based on understanding of processes within the Commercial Bank. Provides necessary feedback to support management of risk within Commercial Bank. Partners with the business and frontline risk programs team to help execute the implementation of effective program policies, standards, and procedures.
• Process Management/Continuous Improvement – Analyzes and understands processes within the Commercial Bank to understand current and future impacts of risk programs. Serves as a business process subject matter expert within the Commercial Bank, providing guidance and process coaching to ensure appropriate and effective collaboration between the business unit and the frontline risk program teams.
• Risk Management – Maintains an understanding of risk program requirements, regulatory expectations, Commercial Bank's risk environment and risk appetite, as well as related policies, standards and procedures to ensure alignment of Commercial Bank's activities to requirements.

• Bachelor's Degree and 6 years of experience in risk and process management in financial services.
• High School Diploma or GED and 10 years of experience in risk and process management in financial services.

• Business process skills.
• Attention to detail.
• Knowledge of risk programs.
• Process mapping and analysis skills.
• Data analysis and reporting skills.
• Process improvement.
• Risk assessment and mitigation skills.
• Knowledge of risk techniques, practices, and control frameworks.
• Knowledge of various banking and government regulatory requirements and processes.
• Ability to work effectively with associates, senior management, and various committees.
• Knowledge of regulatory guidance pertaining to enterprise risk and operational risk.
• Knowledge of product management and supporting risk management programs within a product organization.
• Stakeholder management and collaboration skills.
• Compliance and audit management skills.

First Citizens Bank offers a competitive, thoughtfully designed benefits program to meet the needs of our associates. More information can be found at

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Banking and Financial Services