Operations Representative-Conformation & Obedience

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The Event Show Plans Operations Representative facilitates the efficient functioning of the Event Operations Department by providing knowledgeable and proactive customer service for Conformation and Obedience events. This role performs detailed analysis and processing of information supplied by customers and applies the rules, regulations, procedures, and Board policies related to event applications and judges’ panels. The representative works with other AKC teams and multiple levels of management to ensure customer satisfaction and issue resolution.

May be required to perform other departmental duties as assigned.
Location: In‑person at the Raleigh office.
Salary: $39,000.00–$40,950.00 per year.

• Supports internal and external customers, including exhibitors, event chairpersons, show secretaries, superintendents, clubs, judges, and AKC management.
• Evaluates event information and anticipates possible verification and validation issues, resolving them by communicating with customers and applying business knowledge.
• Assists customers with the interpretation and enforcement of AKC rules, regulations, policies, and procedures.
• Digitally scans and indexes events and other pertinent documentation.
• Communicates with customers using email and telephone, answering inquiries regarding the status of event applications and judge panels and documenting interactions.
• Assists customers with the use of the AKC website by answering questions concerning navigation and feature use.
• Serves as the primary AKC point of contact for a club’s event processing prior to an event, often acting as an account manager for the club, event, or cluster of events.
• Periodically reviews processing reports to identify events that need review and attention.

• Strong written and verbal communication skills.
• Strong analytical and problem‑solving abilities, including the ability to isolate and de‑escalate complex situations.
• Ability to function in a high‑stress environment, perform tasks with minimal direction, and meet heavy production requirements.
• Availability for overtime may be required.

Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Non‑profit Organization Management