Senior Sales Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ideal candidate will be located in Alabama, Georgia, Tennessee, Kentucky, Mississippi, Florida, South Carolina or North Carolina and have experience with MSO and RSP customers.

• As a Senior Systems Engineer you will work with both internal and external organizations and stakeholders to drive solutions for our customers. You’ll also perform technical oversight, including on-site customer engagements and support customer and internal architectural discussions and requirements.
• You’ll play a key role in producing written proposals, network engineering designs/documentation as well as quoting solutions and actively consult with customers on best practices and how to incorporate Ciena’s technology into their networks.
• You’ll serve as the Sales Engineer supporting Ciena’s customers, including serving as the customer-facing primary contact for advanced technical issues.
• You’ll assist in the preparation of quotes, RFx’s responses and forecasts and collect and assist in the assessment of new product features as well as manage and track customer requests and help coordinate sales activities.
• In addition to assisting with customer product and technology solution discussions and presentations, you’ll support the development of pricing strategies and incentives designed to win business.
• You’ll assist with tracking of product deliverables and communicating updates will be a key aspect of your role, as will leading the transition of customers from end-of-life products to other Ciena solutions.
• Provide mentorship and feedback to junior members of the Sales Systems Engineering staff.
• The planning and support of product certification, acceptance testing and network introduction activities will also be a key component of your role.

• Highly motivated, with strong interpersonal skills and ability to handle competing priorities.
• Strong leadership skills with the ability to influence stakeholders to deliver objectives.
• Ability to evaluate account opportunities and set direction quickly.
• Detail-oriented with strong follow-through.
• Ability to prioritize, organize, and operate in fast-paced environments.
• Technical background in optical networking, including network engineering and sales engineering roles.
• Excellent presentation and communication skills.
• Experience working with engineering organizations to articulate technical concepts for end customers.
• Technical expertise in data networking including Carrier Ethernet, IP/MPLS, Segment Routing, EVPN and other IGP/EGP/transport/service networking protocols and IP network architectures.
• Preferred knowledge in DWDM networks, including Photonic Control Planes.
• Experience in positioning NMS systems as key elements for enabling automated networks.
• Familiarity with SDN, network virtualization as well as Public, Private and Edge cloud solutions.
• Familiarity with 4G and 5G wireless networking, xRAN and front/mid/backhaul network systems.
• Familiarity with automation, analytics, and AI usage in networking operations
• Demonstrable knowledge of coherent modems and their impact on Capex/Opex in real networks.
• Ability to travel up to 50% of the time to customer sites, R&D locations and technical conferences for customer engagements, technical discussions, and presentations.
• Bachelor’s degree in Engineering.
• 5-7 years of Sales Engineering or equivalent experience
• Service Provider Experience / Architectural experience with Service Providers and / or MSOs.
• Thorough understanding and hands on experience of Ciena’s 6500, RLS and Wave Server platform.
• Ability to articulate Ciena’s Routing and Switching platform and the Adaptive IP strategy.
• Hands-on experience with Ciena Navigator.
• Familiarity in test equipment (power meters, traffic generators, OSA’s, OTDR’s, etc) configuration and automation, understands…