Field Application Engineer; Power and Thermal Products

Field Application Engineer (Power and Thermal Products)

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, “To provide innovative, clean and energy‑efficient solutions for a better tomorrow,” focuses on addressing key environmental issues such as global climate change. As an energy‑saving solutions provider with core competencies in power electronics and automation, Delta’s business categories include Power Electronics, Mobility, Automation, and Infrastructure.

The Industrial Automation Business Group (IABG) leverages Delta’s core strength in power & thermal and its key competencies of Design & Manufacturing to offer a specific subset of product technology, architecture portfolios, and system level solutions. The IABG portfolio includes a wide range of product platforms within Motor Control, Power Quality, Control, Visualization, Sensing, Networking, Robotics & Actuation, Servo Motion, and Mechatronics Sub‑systems.

In this Field Application Engineer (FAE) role you will be responsible for the successful implementation of the product as well as understanding user needs and applications. The role will require a high level of technical expertise and commercial judgement to achieve desired business outcomes. You will be responsible for all technical aspects of the assigned product lines to support Product Management, Sales, and other functional groups to execute the strategy across Delta businesses, partners and customers.

Creating strong working relationships with key stakeholders will be important to harnessing organizational impact beyond the assigned product technology and expanding beyond to the portfolio and solutions level. This role will be responsible for on‑site support at customers, key accounts, and partners – success will rely on leveraging progressive project management methodologies and an expert‑level mindset. The ideal candidate will be especially curious and carry an entrepreneurial spirit.

Major Responsibilities/KPIs

How Will We Measure Accomplishments

• Technical support and project lead to named key accounts (including factory liaison)
• Pre‑sales support & expanding product usage at target key accounts

• Deep understanding of the product and all its functions – become the GO‑TO tech expert
• Verifying the Manual is correct compared to Function
• Testing new product introductions to verify they perform to specifications
• Supplying any issues/bugs/errors back to the R&D team

• Post‑Sales Trouble shooting product issues, validation, on‑site and RMA/Rework Assistance
• Support Sales team and Customers with product training.
• Support Email, Web, and Phone call service requests
• Attend trade shows and support technical conversations with potential customers
• Assist Product Launch and defines areas of product improvement for next gen

• Work with PM and Marketing to make sure product documentation on web page, production selection site and supplied to customers is accurate
• Increase application know‑how, developing application notes for product and architecture
• Develops Power Points for Sales team to use when promoting the product
• Application Champion for IA Solution Center Collaboration & success case harvesting
• Product Pack or Kit Development & Test
• Technical understanding of Power and Thermal Products
• Technical capability to understand the product and applications (what it is, where to sell it, how to compete)
• Communicate ideas to a team and see the bigger picture of how your work will be used by others in the organization
• Take responsibility, being comfortable with making decisions, and taking ownership of the role & the product
• Staying up to date with industry: marketing trends, technical advances, and expertise
• Able to create steps necessary to achieve realistic results‑oriented goals
• Skills:
  
  Research, Data Analysis, Planning, Communication, Cross‑functional collaboration, Strategic thinking

• • B.S.E (EE, ME or related) & 5+ years’ experience of related product experience, product management methods
• Field Application…