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Omnichannel Engineer: Elevate IVR & Digital Journeys

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: Concentrix
Full Time position
Listed on 2026-01-22
Job specializations:
  • Engineering
Salary/Wage Range or Industry Benchmark: 92250 - 144964 USD Yearly USD 92250.00 144964.00 YEAR
Job Description & How to Apply Below
A global technology solutions provider is seeking an Omnichannel Engineer to manage the NICE CXone telephony and digital messaging channels. This role involves designing and implementing IVR systems, providing ongoing support, and optimizing customer experiences. The ideal candidate will have a Bachelor's degree, significant experience with NICE CCaaS tools, and skills in telecommunications. The base salary ranges from $92,250 to $144,964, with benefits including medical and retirement plans.

Applications are accepted until 01/25/2026.
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