Customer Service Associate Project Manager – Data Centers

Job Family: Electrification & Automation

Req : 491232

Customer Service Associate Project Manager – Data Centers

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

Headquarters in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens’ mission to empower people with a growth mindset. As a customer-facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

The Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Associate Project Manager to join our team, specifically our Data Centers team. This position can be remote or based out of Wendell, NC.

As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities.

• Project Management:
  Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.

• Communication & Stakeholder Management:
  Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.

• Resource Management:
  Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.

• Risk Management:
  
  Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.

• Financial Leadership:
  Track project budget, schedule completion, and perform monthly revenue forecasting.

• Contract Management:
  Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.

• Quality & Process Improvement:
  Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.

• Collaboration & Relationship Building:
  Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide “Lessons Learned” feedback to improve project offerings.

Installation and commissioning, turn-key, design-build, EPC contracts, data center construction, power system studies, maintenance outage testing and electrical system emergency response/disaster recovery, electrical retrofit, managing teams of field service engineers as well as 3 rd party suppliers, consultants and contractors.

Low and medium voltage air insulated switch gear, medium voltage gas insulated switch gear and switches, low voltage panel boards and automatic transfer switches, air and liquid filled transformers, motor control centers, medium voltage contractors, integrated e-house electrical solution systems, battery systems, electrical cable systems and busways, cable, connectors and supporting systems.