Summer Professional Learning Support Intern; North Carolina

Summer Professional Learning Support Intern (North Carolina)

Now Hiring:
Summer Professional Learning Support Intern (North Carolina)

Employment Date:
June 1 – July 31, 2026

We will review applications on a rolling basis with deadlines of March 13 and March 30

Public Impact® is a national education management consulting firm based in Chapel Hill, N.C. Our mission is to improve education dramatically for all students, especially students whose needs have not yet been well met. We collaborate with teachers and school and system leaders to implement changes that will help the students they serve, and believe that if we focus on a core set of promising strategies for change, we and our partners and clients can make bold improvements for all students, with long-term financial sustainability and success.

Toward that end, we:

• Extend the reach of excellent teaching to all students, through Opportunity Culture® School Design, an initiative to redesign staffing, pay and instruction for higher-growth learning and educator satisfaction. Multiple third-party studies have shown that students supported by Multi-Classroom Leader® educators (an Opportunity Culture role) add an extra half year of learning annually, on average. Teachers in these schools are about twice as likely to recommend teaching compared to other teachers nationally, and teacher turnover and vacancies have declined in studied schools.
  
  Schools in seventeen states and Washington, D.C. now have Opportunity Culture schools.
• Use data, research, and curious problem-solving to create and spread high-impact innovations and solutions for education policy and management challenges.

Role: The summer intern will support the Opportunity Culture consulting team by providing technical and logistics coordination for virtual and in-person delivery of professional learning sessions designed to support educators prepare for Opportunity Culture roles.

Responsibilities include:

• Providing friendly, calm service during all the activities listed below, in collaboration with Public Impact team members
• Managing remote meeting technology and logistics; includes sending meeting reminders and e-materials
• Managing Zoom during virtual trainings and meetings, including breakout rooms, chat monitoring, and other customer-service-oriented activities to allow participants and facilitators to focus on the content of these sessions
• Providing technical assistance when facilitators or participants have difficulties: using Zoom, using Public Impact’s School Excellence Portal online platform, and with internet connectivity (e.g., helping them use phones for hotspots, solve home internet issues, fix speaker and microphone issues), and others as needed
• Performing duties and support in Salesforce
• Responding to communications from professional learning attendees
• Providing participant support during in-person sessions including event setup, participant check-in, and answering day-of logistical questions to ensure a positive and smooth participant experience
• Assist with materials management including organizing and storing materials such as printed documents, supplies, and equipment
• Support event preparation by transporting materials to and from office locations, meeting sites, and storage areas
• Capturing content that can be shared by the Communications team

Qualifications:

• Strong customer service orientation: demonstrably delights in helping others succeed and feel good while doing challenging work
• Professional communication and reliability when representing the organization with external partners including vendors and participants
• Excellent organizational skills: attention to details and ability to work on multiple projects simultaneously
• Prior knowledge of Zoom or similar platforms (and willingness and ability to learn Zoom technical detail very rapidly)
• Prior knowledge of internet connection methods, snafus and solutions; and of personal computer/laptop speaker, microphone and video issues and solutions
• Interest and experience in social media content creation
• Demonstrated commitment to completion of tasks well on a timely basis, without reminder
• Ability to communicate clearly and concisely, both orally…