Epic Principle Trainer; Resolute HB​/PB

Epic Principle Trainer (Resolute HB/PB), Raleigh, NC, US

NC DHHS is seeking an experienced Epic certified Principle trainer in Resolute HB & PB to lead the development, delivery, and maintenance of role‑based training programs and training environments (MST) across our Epic ecosystem.

• Resolute Hospital Billing Curriculum Certification
• Resolute Professional Billing Curriculum Certification
• TED
  105 – Training Wheels Behind the Scenes Certification
• TED
  300 – Training Environment Build Certification

• Design, develop, and maintain role‑based training content for Epic using Microsoft Office and other tools.
• Build comprehensive instructional materials and classroom exercises; maintain related policy and procedure documentation.
• Incorporate stakeholder feedback to continuously improve training programs and administration processes.
• Learn new Epic content areas; consult with subject matter experts to ensure accuracy and relevance.

• Assist with building, refreshing, and testing MST training environments; validate workflows and roles.
• Provide environmental support, troubleshooting, and coordination with technical teams.

• Co‑facilitate classroom instruction with other trainers; assist learners during hands‑on exercises.
• Prepare lessons, print materials, and set up rooms/environments prior to sessions.
• Present information clearly—both verbally and in writing—to diverse audiences.
• Follow up with trainees outside the classroom and offer additional support.

• Serve as an expert educator to state staff.
• Train‑the‑trainer: credential and coach additional classroom trainers as needed.
• Teach technical topics to staff and end users when required.

• Manage application assignments by prioritizing work, creating schedules, and adhering to timelines.
• Support curriculum and training development for third‑party applications as needed.

• Epic Principal Trainer Experience Required 3 Years
• Active Epic certifications listed above (Resolute HB, Resolute PB, TED
  105, TED
  300). Required
• EHR/Health IT training experience Required 5 Years
• Ability to work without close supervision, taking ownership of work activities, & ensuring training sessions & materials meet Epic's standards Required
• Skill and experience in adult education, especially for health information technology or healthcare revenue cycle applications Required 3 Years
• Demonstrating flexibility with respect to required changes in training content and delivery methods Required
• Demonstrated ability to take ownership of work activities &ensure that they are completed accurately, efficiently, and timely Required
• Ability to learn new content and leverage that knowledge to develop strong training programs. Required
• Develops presentations & presents in a clear & interesting manner, commanding the audience's attention, & handling questions/challenges. Required 3 Years
• Experience performing job shadowing Required 3 Years
• Credentialed and/or experienced in developing the Epic training environments. Highly desired 3 Years

• Long-Term Stability:
  Join us on a multi‑year opportunities with room to grow.
• Comprehensive Health Coverage:
  Access quality healthcare benefits to keep you and your family well.
• Future Planning:
  Enroll in our 401(k) program and invest in your financial security.
• GC Assistance:
  We support immediate Green Card processing, if required.