Student Success Coach

Student Success Coach

Wake Technical Community College

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Fosters persistence and completion by maintaining a caseload of new students to the college and students experiencing academic difficulty; collaborates with other offices to manage the coordination of support offered for those students needed additional support.
• Provides proactive case management services through ongoing contact and follow‑up with assigned students; and coordinates referrals to available college and community services as needed to assist them in achieving academic success.
• Communicates directly with students via phone, text, email, virtual or other media.
• Builds rapport and trust with students and serves as an information center for students, directing them to other relevant offices as necessary.
• Utilizes college software to monitor student progress toward goal completion, identifies key points of student attrition, and tracks contact with students using services.
• Empowers assigned caseload of students to effectively communicate with faculty and student services and become better connected to resources and support services.
• Works with supervisor to identify at‑risk students using early alert data.
• Collaborates with the Director of Student Success in making recommendations for changes in policies and programs to increase student success.
• Submits monthly activity reports to the Director of Student Success as requested.
• Participates in college‑wide and service area activities and events that promote student success.
• Participates in professional development activities and maintains knowledge of current trends.

• Knowledge of and commitment to the application of the highest standards of legal and ethical principles.
• Knowledge of and ability to follow college policies and procedures.
• Knowledge of current technologies and virtual communication platforms, presentation creation, and web‑based applications.
• Intermediate skills with Microsoft Office, Ellucian (Colleague), and Web Advisor.
• Knowledge of college student development, educational advising, and retention practices.
• Ability to multi‑task, organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
• Ability to relate to a diverse population and to maintain composure when faced with difficult situations.
• Ability to work independently while contributing to a team environment.
• Ability to work on multiple campuses, as needed.
• Ability to communicate with students via various methods (face to face, phone, email, virtual, and text‑based communication).
• Well‑developed written and oral communication skills.
• Ability to travel locally between campuses as needed.

• Bachelor's degree.
• One year of experience providing advising, counseling, academic coaching, or retention support in a college setting or an equivalent combination of education and relevant experience.

Essential Personnel: TBD