HVAC Office Coordinator & Dispatcher

Benefits

• Free uniforms
• Health insurance
• Training & development

We are a newly launched One Hour Heating & Air Conditioning franchise serving the Fuquay-Varina and greater Raleigh area. Backed by one of the most recognized names in the HVAC industry, we combine the strength and support of a national brand with the energy and opportunity of a growing local team. We are looking for a motivated Office Coordinator to join us and we want someone who is ready to grow with us as we build something great in this market.

If you value professionalism and punctuality, thrive in a fast-paced environment, and love providing amazing customer experiences, you may be exactly who we are looking for.

This position serves as the first point of contact for our customers and the operational backbone of our field team. As our Office Coordinator, you will handle all inbound customer calls, book service appointments, and dispatch our technicians to ensure maximum scheduling efficiency without ever compromising client satisfaction.

This is a dual role ideal for someone who is equally comfortable on the phone with customers and managing a busy dispatch board. You will be the voice of our company and the engine that keeps our technicians productive and our customers happy every single day.

• Answer all inbound customer calls promptly and professionally, you are the first impression of our company
• Book service calls, maintenance appointments, and installation estimates with accuracy and efficiency
• Handle online booking requests, website inquiries, and follow-up communications
• Send appointment confirmations and reminders to customers ahead of scheduled visits
• Notify clients ahead of time without fail if the technician is not going to arrive within the scheduled time window
• Reschedule appointment times at the client's convenience as necessary
• Follow up with customers after completed jobs to ensure satisfaction and encourage Google reviews
• Resolve customer complaints professionally and elevate to ownership when needed

• Manage the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Make every effort to compress call scheduling, effectively maximizing productivity and revenue
• Send the right technician to the right job based on skill level, location, and availability
• Communicate with technicians in the field throughout the day to relay updates, job details, and customer notes
• Coordinate with vendors and suppliers to arrange efficient delivery of parts to technicians in the field
• Debrief with technicians upon completion of jobs to identify any outstanding client satisfaction issues
• Monitor job progress and adjust the schedule as emergency or same-day calls come in

• Maintain accurate customer records, job notes, and equipment information in field service software
• Create and manage work orders and invoices
• Assist with parts ordering and vendor coordination
• Support ownership with day-to-day administrative needs as required

• High school diploma or equivalent required
• Strong phone presence warm, professional, and confident with customers
• Prior customer service experience required
• Strong computer and multitasking skills
• Ability to stay calm and think clearly during busy periods or scheduling conflicts
• Reliable, punctual, and self-motivated
• Prior dispatch or scheduling experience in a trades environment preferred
• Service Titan experience is a strong plus and will be prioritized in our hiring process

• Competitive hourly pay: $18–$22/hr based on experience
• Full-time, stable year-round position
• Monday through Friday
• The backing of a nationally recognized brand with the feel of a close-knit local team
• Real growth opportunity as our franchise grows in this market, so do the opportunities, responsibilities, and compensation within this role