SMB Customer Success Onboarding Manager

Overview

Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

As Connecteam's Customer Success Manager, you will be responsible for developing customer relationships that promote retention and loyalty. Your job is to work closely with customers all around the world through system characterization, training and implementation of new capabilities while focusing on retention, renewal and client implementation of our product, with a very high level of customer satisfaction.

• Onboard, grow, and maintain our customer base
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals
• Become a trusted advisor and ambassador of change in our customers  workplace
• Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams
• Assess client health and develop strategies to mitigate churn
• Proactively identify customers who aren t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success

• Fluent English (spoken and written) - MUST
• A minimum of one year s experience as a CSM
• Experience in B2B SaaS – HUGE ADVANTAGE
• Superb written and verbal communication skills
• Tech-savvy with a startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys feedback, sharing ideas, and constantly improving together
• A strong work ethic, integrity and desire to succeed
• Positive attitude, empathy, and high energy
• Growth mindset and thrive in the building stage of a nascent team
• Speaking Spanish – Huge advantage

• Remote model for this USA site
• Working days:
  Monday - Friday;
  
  Working hours:
  
  9:00 AM - 6:00 PM
• Comprehensive Training & Development, including a structured onboarding process
• Mac laptop and necessary equipment provided
• Medical coverage;
  Insurance plan;
  Paid time off for vacation and sick days
• Salary range: 70K-90K

We are accepting applications from employees working in the following states:
Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.