Customer Service Representative; CSR

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This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $65,000.00/yr

Location: Raleigh, NC

Employment Type: Full-Time

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escalate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: computer proficiency, teamwork, troubleshooting, persuasion, problem‑solving, tech‑savvy, organizing operations, CRM software, product knowledge, technical troubleshooting, calm demeanor, listening, customer engagement, persuasive conversations, adaptability, relationship‑building, sales orientation, technology navigation, customer service skills, email communication, excellent communication skills, CRM systems, computer skills, collaboration, organization, solution‑oriented demeanor, customer relationship management (CRM), collaborative teamwork, communication, tech‑savvy, listening skills, email, basic, sales skills, basic computer skills, sales, active listening, CRM navigation, interpersonal skills, time management, communication skills, persuasive conversation, problem‑solving skills, customer interaction, CRM proficiency, basic computer proficiency, customer relationship management, organizational skills, customer service, relationship building, ownership, team collaboration, problem solving