National Account Service Advisor

Summary

As a National Account Service Advisor, you will be the first point of contact for non‑contractual national customers and will play a pivotal role in providing exceptional service and ensuring customer satisfaction. Your positive approach will contribute to our national customer success and loyalty by providing expert guidance and answering questions.

Monday through Friday, 8:00 a.m. – 5:00 p.m.

$28.00, paid weekly.

Competitive pay, fast growth, full benefits package, 401(k) employer match, PTO, and a discount on shares. Ryder is proud to be an equal‑opportunity, drug‑free workplace.

• Help customers by providing product and service information and resolving customer issues.
• Handle customer inquiries, concerns and complaints professionally and in a timely manner.
• Leverage relationships to expand into new locations/territories and grow revenue.
• Utilize phone skills to maintain contact with customers (inbound and outbound).
• Provide information about products and services.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services to best meet customers’ needs.
• Learn customer needs while building rapport.
• Complete follow‑up tasks on daily activities, contact lists, and campaigns.
• Produce daily and monthly performance reports.
• Serve as front‑line communication for day‑to‑day support of non‑contractual national accounts.
• Generate emails according to a pre‑determined timeline to schedule follow‑up reminders for next contact.
• Deliver first call resolution and low customer effort.
• Meet and/or exceed customer expectations, always providing professional and efficient service through positive interactions and extensive product knowledge.
• Perform research and initiate changes/corrections to customer accounts according to established procedures and sound business judgment.
• Engage in proactive team efforts to achieve departmental and company goals.

• Perform other duties as assigned.
• Assist other departments when the need arises.

• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships at all levels of the organization.
• High initiative and ability to work independently and as part of a team.
• Flexibility to work in a fast‑paced, dynamic environment.
• Ability to handle multiple priorities simultaneously.
• Prioritization, structuring, and scheduling tasks to maximize effort and meet deadlines.
• Proficiency in navigating applications including Salesforce.
• Ability to work under pressure with flexibility.
• High energy and motivation to follow up and take ownership.

• High school diploma or GED, required.
• Four years or more of customer service experience, required.

No travel required.

Operations and Support.

The compensation offered to a candidate may be influenced by a variety of factors, including relevant experience, education, location, market data, internal equity, and salary ranges. The position may also be eligible for an annual bonus, commission, and/or long‑term incentive plan based on role level and type.

Pay type:

hourly. Minimum and maximum pay range: $28.00.

For all full‑time positions, Ryder offers comprehensive health and welfare benefits—including medical, prescription, dental, vision, life, and disability insurance—as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Some positions require additional screening that may include employment and education verification; motor‑vehicle records check; a road test; and/or badging or background requirements of the customer to whom you are assigned.

Ryder will only communicate with an applicant directly from an  email address and will never conduct an interview online through a chat forum, messaging app, or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through  If you have questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at  or 800‑793‑3754.

If you are a current employee at Ryder, log in to Workday to apply using the internal application process at $3.htmld.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.