Customer Service Representative

Customer Service Representative (Finance)

This position is responsible for coordinating all warranty activities in support of our 13.2M sales budget.

• 1-3 years Customer Service experience, door industry preferred
• High School diploma or GED required.
• Highly proficient with Microsoft office suite preferred.

• Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the location as required.
• Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.