Customer Service Representative

This position is responsible for coordinating all warranty activities in support of our 13.2M sales budget.

* Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).

* Respond to customer requests for information concerning order tracking, order expediting and product availability.

* Perform order entry at both sales invoicing level and request for products from supply plants.

* Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.

* Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.

* Process all necessary paperwork for the daily operation of the location as required.

* Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.

* 1-3 years Customer Service experience, door industry preferred

* High School diploma or GED required.

* Highly proficient with Microsoft office suite preferred.