Client Services Representative - Float

Float Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members.

• Provide customer service to current clients, potential clients, and rDVMs
• Check in clients and create medical records
• Review consent forms and process deposits and payments
• Process referrals and manage multiple incoming phone lines while multitasking
• Communicate effectively with clinical team members

• High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
• Knowledge of Google Suite, email, and scanners.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and customer service skills.
• Ability to interact professionally with clients, faculty, and staff in demanding situations.
• Ability to interpret VHC guidelines and client needs to determine emergencies.
• Ability to manage multiple phone lines while assisting in-person clients.
• Emotional intelligence, ability to empathize and mentally process difficult cases.
• Ability to lift up to 30 pounds, with or without reasonable accommodations.
• Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.

• Attend non-revenue generating sporting events for free.

Work Schedule TBD, 4(10hr) shifts per week, afternoons/evenings Mon - Thurs.

Required fields are indicated with an asterisk (*).

• How did you learn of this opportunity?
  • NCSU Website
  • Job Alert (automated email from our system)
  • NCSU Executive Search Services
  • Other Online Job Board
  • Carolina Job Finder / Employment Guide
  • Job / Career Fair
  • The Chronicle of Higher Education
  • Professional Journal
  • Print Advertisement (Newspaper / Periodical)
  • Radio / Television Advertisement
  • Professional Organization
  • Higher Education Recruitment Consortium (HERC)
  • Direct Contact from NCSU HR Representative / Recruiter
  • NCSU Employee Referral
  • Social Media (Linked In, Twitter, Facebook, Other)
  • Other
• If you learned about this vacancy from "other source" or "other website", please provide the source.

  (Open Ended Question)

• Do you have client service experience in a veterinary or medical setting?
  • Yes
  • No

• Contact Information for References

• Resume
• Cover Letter

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact  to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at  or workatncstate. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

NC STATE UNIVERSITY
RALEIGH, NC 27695
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