Call Center Agent

Overview

Position: Call Center Agent

Location: Durham, NC

Pay: $19/hour

Experience: At least 1 year of customer service or related experience; office environment experience preferred.

Education: High school diploma or GED; some post-secondary education preferred.

Type: Full-time;
Contract

Schedule: Monday–Friday, 8:30 AM to 5:30 PM.

Greene Resources is seeking a Call Center Agent to join a growing and dynamic team!

• Contact medical providers by phone to collect medical record-based data.
• Enter and verify data accurately in electronic case management systems.
• Navigate multiple systems while maintaining active phone communication.
• Send and confirm patient authorization forms prior to data collection.
• Review and process high volumes of records efficiently.
• Follow approved research and regulatory protocols at all times.
• Identify issues impacting productivity and escalate appropriately.

• Proven professional telephone etiquette and clear verbal communication skills.
• Strong computer proficiency with the ability to navigate multiple systems.
• Ability to engage and persuade stakeholders over the phone.
• High attention to detail and accuracy in data handling.
• Strong time management and ability to work independently.
• Professional demeanor with effective interpersonal skills.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.