Call Center Support HCP

Overview

Call Center Support - Bilingual Healthcare Professional (Spanish/English)

Location: Fully Remote (U.S.

-based)
Schedule: EST business hours M-F 8:30a-5:30p

Pay Rate: $35.10/hour

Alphanumeric is hiring a Call Center Support Bilingual Healthcare Professional to work fully remote with our client of 20+ years, a leader in medical and pharmaceutical advancements committed to improving lives.

We are seeking a motivated healthcare professional—
bilingual in Spanish and English
—to support inbound calls from healthcare professionals and consumers. In this role, you will provide accurate, in-depth product and corporate information, handle adverse event and product quality reporting, and deliver an exceptional customer experience in a fast-paced, highly regulated environment.

This is an excellent opportunity to join a collaborative, mission-driven team focused on quality, compliance, and customer satisfaction.

• Serve as a frontline contact for healthcare professionals and consumers via inbound calls.
• Provide accurate, compliant, and in-depth product and corporate information.
• Handle Adverse Event (AE) and Product Quality Complaint (PQC) reporting using knowledge management systems.
• Investigate and analyze customer inquiries to identify root cause and provide effective resolution.
• Navigate multiple systems and databases to research and communicate information clearly and efficiently.
• Ensure accuracy and compliance in all customer communications and documentation.
• Build and strengthen long-term customer relationships through professional, empathetic service.
• Communicate effectively with team members and leadership.
• Work in a fast-paced, metrics-driven, structured call center environment.
• Maintain high standards of integrity, judgment, organization, and time management.
• Demonstrate flexibility, adaptability, and a continuous improvement mindset.

• Active, unrestricted license and in good standing in one of the following:
  • RPh, Pharm
    
    D, RN, PA, BSN (or higher)
• Minimum 3 years of related pharmaceutical, clinical, or healthcare service experience (preferred)
• Strong knowledge of:
  • Adverse Event reporting
  • Product Quality Complaint processes
  • GMP / cGMP environments
• Excellent analytical, problem-solving, organizational, and interpersonal skills
• Excellent verbal and written communication skills
• Strong computer skills, including Microsoft Office (Excel proficiency strongly preferred)
• Ability to work calmly, accurately, and efficiently in a structured, high-volume environment
• Detail-oriented with strong time management and prioritization skills
• Must have a positive attitude, willingness to learn, and ability to follow procedures

• Professional or fluent proficiency in Spanish
• Prior experience in:
  • Call Center
  • Help Desk
  • Medical Information Center
  • Phone-based customer support role in pharma or healthcare

• Pay Rate: $35.10/hour
• Location: Preferably North Carolina, but open to candidates located anywhere in the U.S. where ASI is registered
• Work Schedule: Must be able to work EST business hours
• Work Environment: 100% Remote