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Customer Service Rep Customer Success Mgr./ CSM HelpDesk/Support Call Center / Support

Customer Care Quality & Call Monitoring Lead

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: GOEBEL FIXTURE COMPANY
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading company in customer care seeks a Customer Care Oversight and Call Monitoring Specialist in Raleigh, North Carolina. The role involves leading oversight of customer support, ensuring quality through call monitoring, and producing reports to drive improvements. Ideal candidates will hold an Associate's degree, possess strong analytical and problem-solving skills, and demonstrate a commitment to exceptional customer service. Join us to excel in a collaborative environment focused on quality and compliance.
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