Guest Engagement Host

Overview

Guest Engagement Host at Marbles Kids Museum, a nonprofit children's museum and IMAX Theatre in downtown Raleigh. Marbles has inspired imagination, discovery, and learning through play since 2007, serving diverse families, school groups, and community organizations with exhibits, camps, films, and events.

Do you have a passion for play and guest service, with joy in interacting with children and families? Marbles is hiring a playful, energetic, and self-motivated Guest Engagement Host. This role provides memorable, engaging, welcoming, and safe experiences for all visitors. You will assist guests in the museum experience by activating exhibits, working at the welcome desk, assisting with group visits and birthday parties, and more.

• Provide exceptional, proactive customer service by initiating friendly, helpful, and welcoming interactions with all museum guests; respond to guest needs, answer questions, and relay feedback to supervisors
• Playfully engage with guests in exhibit areas to enhance their play and learning experiences
• Address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques
• Assist with museum opening and closing duties in collaboration with the Guest Engagement team
• Greet guests and school groups; guide them through the campus, ensuring efficient movement and clear communication of layout, daily schedule, and operational procedures
• Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal benefits, and memberships
• Regularly inspect, reset, and maintain exhibit props to ensure they are clean, safe, and playable
• Deliver informal, hands-on activities, “Sparks,” within exhibits to engage guests and enhance the experience
• Set up and break down materials for programs and events as needed
• Collect data related to the museum, including program attendance counts, survey responses, observations, and other feedback tools as requested
• Stock supplies, manage deliveries, and assist with receiving products as directed
• Communicate scheduling, inventory, equipment, and other operational needs to supervisors
• Use a walkie-talkie to communicate effectively with team members and supervisors to support daily museum operations and guest needs
• In the event of an emergency, assist with Marbles’ Emergency Action Plan, supporting leadership to ensure guest and team member safety
• Perform other duties as assigned by the supervisor

• One year of customer service experience, particularly with families and young children (preferred)
• Ability to initiate interactions and play alongside families and children
• Children’s museum or equivalent experience is a plus
• Basic cash handling and point-of-sale system experience is a plus
• Aptitude for a fast-paced, active environment, with frequent movement between tasks and spaces
• Flexible and adaptable, with a willingness to take on a variety of tasks and respond to changing guest or museum needs
• Enthusiasm for informal education
• Excellent verbal and written communication skills

• Walking, standing, stooping, bending, and reaching
• Ability to stand for long periods of time
• Occasionally using a ladder, and going up and down stairs
• Must frequently lift and/or move up to 30 pounds

• Availability 8:30 AM – 2:00 PM, Monday–Sunday preferred
• 15-25 hours per week
• Schedule flexibility required, including weekends, evenings, and holidays
• Minimum of two weekend shifts per month is required

• Exposure to a noisy and crowded atmosphere
• May need to walk between two buildings with some outdoor exposure

• Parking and commuter benefits
• Great Marbles Perks & Discounts
• Fitness Benefits

If you require reasonable accommodations to complete the hiring process, please contact the People Team at (Use the "Apply for this Job" box below). or .

Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability, genetic information or any other federal, state, or local protected class.