Logistics Assistant Account Manager

Overview

The Assistant Logistics Account Manager is responsible for assisting the Logistics Account Manager (LAM) with all aspects of day-to-day operations to ensure the customer’s needs are met effectively and efficiently. This includes being in constant communication with the Logistics Account Manager, Drivers, and Customer to ensure the customer stays informed with critical information.

This position is in-office, and the schedule is Tuesday through Saturday, day shift.

• Provide quality customer service and be an effective liaison between the Account Management team and the Carrier Management team.
• This position requires taking calls, managing shipments, accepting tenders from applicable TMS, and building tenders into our internal TMS.
• Schedule all pick-up and delivery appointments, and logging information accurately throughout the workday.
• Work with other departments to ensure customer business needs are met timely and efficiently.
• Help LAM achieve maximum profitability levels for assigned accounts.
• Work closely with Carrier Management team to ensure that carriers hired comply with customer’s policies, procedures, and service requirements.
• Accurately record data into internal systems such as our TMS, Excel, and workflow checklists.
• Assist in maintaining customer relationships through high levels of customer satisfaction and communication.

• Bachelors’ degree preferred but not required
• Minimum 1 year preferred of industry specific experience with knowledge in LTL freight, 3PL, shipping and supportive technologies (TMS, CMS, etc.)
• Strong computer skills with MS Office (Word, Excel, Outlook, Teams) is required
• Ability to thrive in a fast-paced, high-pressure environment
• Ability to provide oral and written correspondence, effectively present information, and respond to questions from customers, team members and managers