Veterinary Receptionist

Client Service Representative

North Hills Animal Hospital & Resort is seeking an outgoing Client Service Representative to become the next member of our team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments
, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing,
detail-oriented
, excellent at multi-tasking, and committed to contributing to a team-focused environment.

Part-Time position with a flexible schedule and availability needed Monday-Friday. Shifts may range from 8 to 10 hours, with weekend shifts rotating 1-2 shifts per month between all front desk staff.

• Compensation: $16-20 per hour, for each hour worked*
• Health Package:
  Medical, dental, and vision insurance (HSA option)
• 401k options
• Paid time off and holidays
• Life insurance and disability coverage
• Employee pet discounts
• Employee Assistance Program
• Career growth potential in a thriving, expanding practice

• At least 1 year of client service experience
• Previous veterinary experience is HIGHLY DESIRED
• Proficiency in the following skills

• Client service and communication
• Welcoming and discharging patients
• Collaboration with other team members
• Managing phone lines
• Booking appointments/attention to detail

Since 1945, North Hills Animal Hospital & Resort has proudly served the Raleigh community, providing exceptional medicine with genuine compassion and integrity. Our modern, beautifully designed facility offers a full range of services including wellness care, dentistry, soft tissue surgery, boarding, and grooming.

We’re a full-service hospital that’s growing, and we take pride in our team’s dedication to quality medicine, efficiency, and communication. With a long-standing reputation for excellence and a focus on work-life balance, we offer an environment where veterinary professionals can thrive and build lasting careers.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.