Animal Services Customer Experience Representative

What You'll Be Doing

Do you have a passion for people and pets? The Wake County Animal Center is looking for Customer Experience Representatives to be the welcoming face and voice of our shelter.

From greeting visitors and answering calls to supporting families, fosters, and rescue groups, this team plays a vital role in every step of the journey. Customer Experience Representatives spend their days helping a lost pet reunite with their family, guiding someone through an adoption, or compassionately assisting with difficult decisions.

If you bring empathy, positivity, and comfort working with animals of all kinds, this is your chance to make a real impact in the lives of both pets and the people who love them.
Bilingual candidates are encouraged to apply.

The Wake County Animal Center is an open-admission animal shelter operated by Wake County Government and on average takes in between 11,000 to 12,000 animals each year. We receive all stray, abandoned and surrendered pets in Wake County. The Center works in partnership with fosters, volunteers and local rescues, to treat and rehome thousands of homeless animals every year.

• High school diploma or GED
• Six months of job-related experience

• Please include ALL prior work experience on your application and resume.

• Two years of cash handling experience
• Two years of customer service experience
• Animal-related or animal-adjacent experience
• Multilingual skills - spanish

• Time management skills to accomplish assigned tasks and shared responsibilities
• Proactive about helping or assisting people
• Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people
• Familiarity with the care and humane handling of shelter animals, such as dogs, cats and little critters
• Basic computer skills and knowledge, including Microsoft Word and Excel
• Ability to solve basic problems, while considering the full range of options to find solutions and making decisions to resolve situations

Location:

Wake County Animal Control, Raleigh, NC 27610

Employment Type:

Regular

Work Schedule:

Sun-Sat 8:00 am - 7:00 pm, varying days/hours

Hiring Range: 24.37 - 26.51

Market Range: 24.37 - 28.65

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/26/2026

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.