Customer Service Representative

At NC Farm Bureau, we operate with integrity, employ people who care, and offer benefits that grow with you.

Come join the Farm Bureau family.

Location

Department

Position Reports To

Operations

Customer Service Unit Supervisor

At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state.

Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

As a Customer Service Representative, you will play a key role in our fast-paced contact center. Focused on billing analysis and problem-solving, you will handle customer inquiries via phone and email. Join our collaborative team and contribute to our mission of providing exceptional service and resolving issues effectively.

High school graduate or equivalent required.

Applicants with experience in office-based customer service will be given preference.

Efficiency and Professionalism

Present a professional and personable attitude

Analyze complex problems and communicate findings

Multi-task in a fast-paced customer service environment

Possess exceptional written and verbal communication skills

Collaborate effectively with other team members

Demonstrate a basic knowledge of Microsoft Word, Excel, and Outlook

Capacity to absorb extensive on-the-job training

Full-time role based at our Corporate Office in Raleigh, NC

40 hours per week

Answer a wide variety of phone and email inquiries from customers, agents, and third parties.

Interpret billing information to clarify charges to customer accounts.

Document customer interactions and outcomes.

Devise solutions to billing and policy issues, assign tasks to other units for processing, and follow up to ensure timely resolution.

Help customers resolve basic technical issues with the website and Customer Portal.

Process credit and debit card payments.

Assist with Claims Loss Notice Entry.

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

Send your resume and cover letter to our Corporate Talent Administrator , Kristin Tolley.

Send your resume and cover letter to our Corporate Talent Administrator , Kristin Tolley.

Farm Bureau is an equal employment opportunity employer, and it is the policy of Farm Bureau to maintain a working environment free of discrimination, intimidation, and harassment. This means that all employment decisions at Farm Bureau shall be based on merit, qualifications, and abilities without regard to race, color, creed, religion, sex, national origin, age, physical/mental disabilities, veteran status, or any other characteristic protected by state or federal law.