HVAC Dispatcher - Experienced
Listed on 2026-01-22
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Do you thrive in a fast-paced environment and love helping people?
Join the top-rated HVAC & Plumbing company in the Triangle and become part of a team that values customer service, teamwork, and excellence!
We're seeking a customer-focused Dispatcher to coordinate service calls, support our technicians, and ensure our customers receive top-tier service. If you’re organized, detail-oriented, and great at problem-solving, we want to hear from you!
We offer competitive pay, monthly bonuses, great benefits, and plenty of growth opportunities. From healthcare and retirement plans to paid time off and employee perks, we take care of our team. Plus, with ongoing training and a supportive work environment, you’ll have everything you need to succeed!
What You’ll Do:- Manage daily schedules and dispatch service technicians efficiently.
- Coordinate return service visits when parts arrive.
- Maintain the on-call schedule and keep customer records up to date.
- Communicate clearly with technicians, managers, and customers.
- Answer inbound calls and assist with scheduling.
- Review, resolve, and close service tickets.
- Pre-call customers and route service calls effectively.
- Report any field issues to the Service Manager.
- Maintain accurate records of customer interactions and service updates.
Schedule:
- Pay Rate: $20+ per hour
- Work Location: On-site only
- Schedule:
- Monday–Friday, 9 AM – 6 PM
- One Saturday per month
, 7:30 AM – 2 PM (on-site) - Overtime Available
, with commission from overtime shifts
- Experience in customer service or dispatching.
- Strong communication and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with Service Titan (preferred but not required).
- A positive, customer-first attitude with a focus on teamwork.
Ready to join a company that values its employees and was voted "Best Place to Work"? Apply today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).