Community Associate, Customer Service​/HelpDesk

Community Associate

4208 Six Forks Road, Suite 1000, 27609 Raleigh, North Carolina, United States of America

The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way by building the world’s largest workspace network, enabling customers to work from wherever they need in more than 120 countries. Join us and help bring freedom to people and businesses while expanding our network.

You’ll enjoy a great work‑life balance, competitive benefits, and career growth opportunities.

You arrive a few minutes before your center opens to ensure everything is ready and check that nothing the cleaners missed is overlooked. Throughout the day, customers arrive asking for a range of services: changing Wi‑Fi codes, locating packages, viewing meeting rooms, setting up projectors, and accessing coffee. You handle these requests, ensuring the proper services are charged and invoices remain accurate.

You coordinate with the Community Manager to organize networking events, write e‑invitations, create posters, and engage prospective members. Maintaining a clean environment and facilitating guests’ needs is an ongoing priority. The day ends with ensuring all areas are tidy and guests are satisfied, then heading home.

• A good communicator who builds strong professional relationships and empathizes with people’s needs (ideally 1+ year of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

• Work‑life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401(k) program with company match.
• Affordable comprehensive health care for all full‑time team members (some options for part‑timers).
• A quarterly bonus plan program, plus an hourly rate of $18.15.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Entry level

Full‑time

Other

Facilities Services