Customer Success Manager - Spanish Speaking in Raleigh

Location: Raleigh, North Carolina Company: 360

Player Job Type: Full-time

Join the Global Leader in Sports Technology

At 360

Player, we are redefining how sports clubs operate, develop players, and manage teams. As the world’s leading all-in-one Club Operating System, we help sports organizations streamline every aspect of their operations—from scheduling and payments to player development and video analytics. Trusted by leading clubs such as Rush Soccer, FC Barcelona, and Rafa Nadal Academy, our platform is transforming how organizations run their day-to-day operations.

With offices in Stockholm, Barcelona, and the US, we’re continuing to expand globally and are looking for passionate, driven individuals to join our team. This role is based in our Raleigh, North Carolina office.

• Financial & payments support: Deliver hands‑on support related to club financials, including payments, registrations, and related systems, ensuring smooth and accurate financial workflows.
• Optimize usage: Ensure customers understand its functionalities and how to optimize sports management operations.
• Customer growth: Help and guide customers to develop their usage.
• Onboarding: Provide training and support to new customers.
• Customer support: Deliver exceptional customer support and build strong relationships with our clients.

• Communication: Exceptional customer service and communication skills, with the ability to empathize and provide clear guidance.
• Educational background: Bachelor's degree in Business Administration, Marketing, or a related field.
• Technical
  
  Skills:
  
  Strong technical aptitude and ability to quickly learn and navigate software platforms; experience with CRM software or other management systems is a bonus.
• Skills: Detail‑oriented with excellent problem‑solving skills to address customer inquiries effectively.
• Language: Fluent in English and Spanish, both spoken and written (please add any other languages you speak in your application).
• Other: Passion for sports and technology, with a drive to stay up‑to‑date with industry trends and advancements.

• Competitive Compensation: We offer a base salary with a performance‑based commission structure.
• Career Growth: Be part of a fast‑growing company with opportunities for advancement.
• Impactful Work: You’ll be part of a team transforming how sports clubs operate globally.

Excited about this opportunity? If you have a passion for customer success and are ready to make an impact, we’d love to hear from you! Please submit your resume and a brief cover letter explaining your experience and why you’re interested in the Customer Success Manager role at 360

Player.