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Senior CSR Lead & Coach — Call Center Operations

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A prominent technology consulting firm is seeking a Senior Customer Service representative in Raleigh, North Carolina. This role encompasses providing leadership and coaching to a team of Customer Service Agents, while ensuring that program objectives and customer service level agreements are met. Candidates should possess a High School Diploma or GED, coupled with a minimum of 2 years experience in call center customer service and at least 1 year of leadership experience.

This position is vital for guiding CSRs and supporting operations effectively.
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Position Requirements
10+ Years work experience
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