Travel and Expense Coordinator

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in‑store traffic and revenue.

Hybrid – Raleigh, NC

Victra is seeking a detail‑oriented and service‑driven Travel & Expense Coordinator to support our Travel & Expense team with travel coordination and logistics for employees across nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, the role is responsible for handling end‑to‑end travel arrangements for field and corporate employees and ensuring compliance with corporate travel policies.

• Book air, car, hotel, and rail travel in accordance with approved itineraries and company policies using GDS (Sabre) and online booking tools.
• Ensure all bookings are accurate, timely, and cost‑efficient.
• Assist with itinerary changes, cancellations, rebookings, and emergency travel support.
• Support employee off‑boarding by ensuring timely closure of T&E reports and accounts.
• Apply Victra’s corporate travel policy consistently, flag any exceptions for manager approval.
• Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
• Maintain accurate traveler records and documentation in the travel management system.
• Educate travelers on travel policies, approval processes, and preferred vendors.
• Provide guidance on T&E systems, tools, and policies.
• Respond to employee inquiries with timely, accurate, customer‑friendly resolutions.
• Deliver white‑glove support to travelers with professionalism, clarity, and responsiveness.
• Troubleshoot and escalate issues to ensure smooth travel experiences.
• Partner with team members to handle high‑volume periods or priority bookings.
• Support process improvement initiatives, ad‑hoc projects, and cross‑functional requests.
• Share updates, best practices, and service improvements with the Corporate Travel Manager and other agents.
• Stay current on travel trends, tools, and procedures to improve efficiency and traveler satisfaction.
• Collect feedback and recommend enhancements to the travel program.

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 10+ years of experience in corporate travel booking or travel agency work.
• Familiarity with corporate travel management platforms (e.g., Concur, Navan).
• Exceptional attention to detail, organization, and follow‑through.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a deadline‑driven environment.
• Service mindset with a calm, solutions‑focused approach to challenges.
• Basic understanding of travel logistics, pricing structures, and fare rules.

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

We’re proud to be an equal opportunity employer – celebrating differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.