Leasing Consultant, Multifamily
Listed on 2026-01-27
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Title
Leasing Consultant, Multifamily
CompanyCushman & Wakefield
LocationThe Holston ()
Job Description SummaryAs a Leasing Consultant, you play a key role with the onsite management team. You partner with an experienced, highly trained team to maximize success. Your friendliness, welcoming demeanor, and genuine interest in visitors create a lasting positive impression. You manage your own success by attaining leasing goals such as occupancy and rent growth while building rapport with prospects and residents.
Job DescriptionDetailed responsibilities include engaging prospects, guiding them through tours, highlighting community amenities, assessing eligibility, preparing apartments for move‑in, delivering exceptional resident service, and coordinating paperwork.
EssentialJob Duties
- Generate interest in the community by touring the property with prospects and answering questions about amenities, local community, and grounds.
- Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home.
- Assist prospects in qualifying for an apartment home by collecting appropriate information and initiating background checks.
- Ensure apartments are prepared for move‑in.
- Deliver unmatched service to residents to exceed their expectations while maintaining resident retention.
- Use attention to detail, planning and organizing skills to perform required office activities and coordinate paperwork related to apartment rentals.
- Perform other duties as assigned.
- Effective communication and customer service skills.
- Basic computer skills in a Windows environment.
- Assist the leasing activities of the leasing staff.
- Be courteous and professional.
- Be well organized and meet deadlines.
- Follow all company policies and procedures.
- Be a professional and a team player.
- High School Diploma, GED, Trade, Technical, or Vocational school.
- 1+ years of related experience.
This role operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel between properties in varying weather conditions is required.
Physical DemandsStand and walk for extended or continuous periods of time. Ascend and descend staircases, ladders, or step stools; travel outside between buildings in varying outdoor weather conditions. Remain stationary (sit or stand) for 85% of the time; operate office machinery. Travel up to 5% of the time; travel frequency and duration may vary.
Other DutiesThis job description is not exhaustive; additional responsibilities may change or be assigned at any time with or without notice.
BenefitsCushman & Wakefield provides eligible employees with health, vision, and dental insurance, flexible and health savings accounts, retirement savings plans, life and disability insurance, paid and unpaid time off, and a competitive pay structure that varies by location, experience, and other factors.
Compensation$17.00 - $20.00 per hour.
Equal Opportunity EmployerCushman & Wakefield is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), disabled applicants may request accommodation by calling 1‑888‑365‑5406 or emailing Please refer to the job title and job location when contacting us.
Seniority LevelEntry level
Employment TypeFull-time
Job FunctionSales and Management
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