Part-Time Assistant Events Coordinator

Overview

Job Description The part time Assistant Events Coordinator position is responsible for being a liaison between clients, the public, and operational departments prior to and during events. The Assistant Events Coordinator is responsible for ensuring that facilities, equipment, physical setup, and personnel provided meet the requirements of the event and the client’s contractual agreements. The Assistant Event Coordinator is also responsible for ensuring that move in, duration, and move out of events are executed in accordance with pre-arranged details and building policy.

Assignments include the coordination and indirect supervision of support personnel and services. This position is part-time, in-person only – must be willing to work afternoons, nights, weekends, and holidays. Work hours are driven by the events schedule and coverage needed to support events.

This part-time role is not only a great entry-level opportunity to gain real-world, hands-on experience, but is suitable for seasoned event specialists looking to sharpen their skills within our vibrant Convention Center events.

About You:
You’re the Ideal Candidate if You Have:

• Strong communication skills and the ability to provide stellar customer service to clients and vendors.
• Excellent time management skills and attention to detail are a must.

About Us:
The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues – Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our goal is to shine and lead the way for others in our industry and provide exciting events to the City of Raleigh, including touring shows, concerts, unique conventions, festivals, and expos.

We strive to create memorable moments for everyone who visits our venues.

Duties and Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Addresses complaints and resolves problems while remaining calm under pressure and maintaining exemplary customer service.
• Coordinates with clientele as assigned and reviews production schedule and room layouts based upon event needs while keeping detailed notes as necessary.
• Determines timing and event requirements based upon client requests, meets and enforces deadlines with limited supervision, and provides onsite coordination to ensure smooth execution of events, including real-time management and troubleshooting.
• Ensures that setup of in-house and/or 3rd party equipment is in accordance with lease requirements, room layouts, and follows safety standards as related to fire and life-safety codes.
• Directs the work of contract personnel including, but not limited to ushers, security guards, caterers, and decorators, and indirectly supervises all event support staff.
• May be assigned as secondary contact for large-scale events and conferences.

Typical Qualifications

Education and Experience:

High School diploma or G.E.D. equivalency; 0 to 1 years’ experience in customer service, client relations and hospitality or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

• Event Coordinator experience
• Experience in event management software i.e. Event Draw and Ungerboeck

Additional Information
Knowledge, Skills and Abilities:

• Strong skill in Microsoft Excel, Power Point, Outlook, and Internet programs
• Effective communication and interpersonal skills, including writing, proofreading, speaking with high professionalism and upholding exemplary customer service
• Accomplish projects with limited supervision and relay time-sensitive information quickly and effectively to relevant parties
• Proficiency with prioritizing multi-faceted tasks, including detailing multiple events simultaneously while maintaining high quality expectations
• Devise and implement solutions in a high-stress environment
• Capacit…