Business Consulting - Finance - Global Business Services - Senior Manager

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As organizations accelerate their transformation agendas, Global Business Services (GBS) has become a strategic enabler for scale, efficiency, and enterprise-wide value. Our GBS team partners with global clients to assess, design, deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities, drive cross-functional collaboration, and unlock continuous improvement.

We are seeking a Global Business Services Senior Manager to join our growing practice and help clients reimagine their operating models across finance, HR, supply chain, procurement, and technology. This is an opportunity to shape how leading enterprises leverage GBS to support growth, resilience, and innovation.

In this role, you will lead client engagements across domestic and large multi-national companies, focused on GBS strategy, operating model design, transformation, and performance improvement. You will guide cross‑functional teams, collaborate with C‑suite stakeholders, and bring deep expertise across shared services, outsourcing, process optimization, enterprise digital capabilities, and global delivery models.

• Lead and deliver GBS transformation projects in areas such as GBS Strategy & Operating Model Design, End‑State GBS Models, Strategic Roadmaps, Future‑State Process Architectures, Governance Models, Service Catalogs, and Organizational Structures.
• Shape cross‑functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms.
• Sector‑Focused Delivery:
  Bring specialized insights tailored to key industry sectors such as Consumer & Retail, Industrial Manufacturing, Technology, Media & Telecommunications, and Health & Life Sciences.
• Cross‑Functional GBS Transformation:
  Lead multi‑process transformation programs integrating automation, analytics, and workflow technologies with alliances such as Service Now.
• Program Leadership & Client Management:
  Manage day‑to‑day project delivery, ensuring quality, timeliness, and client satisfaction;
  Direct cross‑functional consulting teams and coordinate with client stakeholders globally.
• Practice Development:
  Develop sector‑specific GBS and outsourcing advisory offerings and reusable transformation assets;
  Contribute to proposals, pursuits, and market‑facing initiatives.
• Thought Leadership:
  Produce perspectives, whitepapers, and insights on emerging GBS and outsourcing trends such as AI‑enabled operations, global talent models, and enterprise service management.
• Core responsibilities also include coaching and mentoring, performance appraisal and business development.

Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels.

By drawing on your knowledge and experience, you’ll sell and lead consulting engagements that solve complex issues, provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership. You’ll actively contribute to improving operational efficiency on projects and internal initiatives. Successfully manage engagement time and budgets.

• A bachelor's degree and approximately 8 years of related work experience; or a master's degree and approximately 7 years of related work experience.
• Approximately 8 years of experience in providing advisory services in the finance function focused in at least one of the following areas: finance operating model design, performance management, shared services design and implementations, outsourcing advisory.
• Experience in managing large‑scale Finance Transformation and/or Enterprise Resource Planning (ERP)…