Senior Onboarding Specialist

Senior Onboarding Specialist

Trustwell is looking for ambitious, energetic problem-solvers who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm. Trustwell is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with Genesis’ nutritional analysis and label development solution, the Trustwell Connect platform creates the food industry’s only full-scale solution connecting product development and regulatory‑compliant labeling with supplier compliance, enhanced traceability, and automated recall management.

From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use Trustwell software as their trusted source for compliance and quality solutions in the food industry. Visit  for more information.

FLSA: Full Time | Exempt | Salaried | Remote (US)

Reports to: Director of Professional Services

Scope of Position: The Senior Onboarding Specialist plays a critical role within the Professional Services Team, overseeing strategic onboarding of Trustwell products for medium to large enterprise customers. This role not only delivers high‑quality onboarding experiences but also serves as a mentor and thought leader across the team. The Senior Onboarding Specialist will guide customers through the full lifecycle of Professional Services — from requirements gathering and project execution to training, deployment, and successful transition to Customer Success Management.

Essential Duties & Responsibilities including but limited to:

• Lead complex onboarding projects with strategic customers, ensuring timely delivery and high‑quality service
• Mentor onboarding team members on best practices, conflict resolution, and project management techniques
• Collaborate cross‑functionally with Product, Engineering, and Customer Success to provide customer feedback and influence platform improvements
• Serve as a subject matter expert in FoodLogiQ software configuration and process design, offering consultative guidance to maximize platform value
• Proactively communicate project progress, risks, and mitigation strategies to both internal stakeholders and customers
• Develop and host training sessions, both internally and externally, supporting customer education and team knowledge sharing
• Provide hands‑on support for technical configuration, data analysis, and supply chain partner onboarding
• Identify opportunities to expand services or improve the customer experience, working with leadership to shape new offerings
• Provide strategic insights and recommendations to enhance Supplier Onboarding processes, with a focus on increasing platform adoption and driving growth in services revenue
• Help administer team tools and documentation, ensuring consistent processes and accurate resource materials
• Participate in user acceptance testing and provide product feedback from a customer onboarding lens
• Champion customer success by aligning onboarding outcomes with long‑term business goals and platform adoption
• Support strategic planning efforts for large‑scale initiatives and continuous improvement projects within the Professional Services team
• Other duties as assigned and/or required

Required Skills/Abilities

• Proven track record of leading onboarding projects with enterprise customers
• Strong project management skills, including risk identification, timeline management, and stakeholder communication
• Experienced mentor and collaborator with the ability to coach others and support team development
• High emotional intelligence and excellent interpersonal skills
• Outstanding written and verbal communication, including client presentations and executive summaries
• Strong analytical skills with expertise in Excel, Google Sheets, and data manipulation tools (e.g., Power Query, Power Automate)
• Comfortable navigating cross‑functional relationships and advocating for customer needs internally
• Experience with FoodLogiQ, Salesforce, JIRA, Smartsheet, Gantt charts, or similar tools preferred

Education/Experience

• Bachelor’s degree in Business, Marketing, Project Management, or similar;
  preferred.
• 2+ years…