Account Services Manager

Overview

Join the Leader in Trading Card Manufacturing. At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we are on a mission to be the world's leading manufacturer of trading card games and collectibles. Based in North Carolina's Research Triangle Park and Piedmont Triad regions, we are at the heart of innovation in this fast-growing industry. Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility.

Specializing in trading and collectible cards, we offer a unique range of services that set us apart. Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started. Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing.

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Account Services Manager IC3 — Millennium Print Group (MPG) is seeking an experienced Account Services Manager IC3 to support complex client programs within our Client Services organization. This senior-level individual contributor role serves as the primary client contact for large-scale and high-complexity projects, partnering closely with internal production teams to ensure quality, accuracy, and on-time delivery.

The Account Services Manager IC3 is responsible for managing complex client accounts and programs with a high level of independence and accountability. This role coordinates cross-functional communication, oversees job execution from order entry through production and delivery, and ensures client expectations are met or exceeded through proactive planning and issue resolution.

• Serve as the primary point of contact for assigned client accounts and programs
• Manage large-scale, complex projects requiring advanced judgment and decision-making
• Enter and manage orders, specifications, job tickets, and bills of materials
• Review client-provided artwork for accuracy and adherence to specifications
• Coordinate proofs with Prepress and clients, ensuring approvals and changes are documented
• Communicate production requirements clearly to internal teams
• Schedule jobs based on priorities and due dates
• Track orders through production and communicate status updates, changes, and delivery timelines
• Coordinate material availability and outbound shipments
• Participate in daily production meetings and scheduled client calls
• Resolve client and internal issues related to quality, schedule, or scope
• Maintain accurate documentation, notes, and cost tracking in MIS systems
• Mentor and provide guidance to IC1 and IC2 Account Services Managers as needed
• Ensure compliance with company policies, workflows, and ISO requirements

• Bachelor's degree in a related field preferred; relevant experience may be considered
• Requires 6+ years of relevant Account Services or industry experience
• Strong customer service, communication, and relationship management skills
• Advanced knowledge of account management processes and workflows
• Ability to manage complex, high-volume projects with competing priorities
• Proficiency with MIS systems, email, and Microsoft Word, Excel, and Power Point
• Strong attention to detail, accuracy, and confidentiality
• Ability to resolve moderately complex to complex issues independently
• Experience with in a printing or manufacturing environment

Millennium Print Group is a leader in high-quality print and fulfillment solutions, offering stability, growth, and the opportunity to work with premier clients in a collaborative environment.

• A highly competitive compensation above the industry standard, commensurate with experience, including an annual incentive bonus plan
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, with premiums subsidized for dependents
• 401(k) Plan with up to a 6% employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates
• And more

Millennium Print Group is an Equal Opportunity Employer. The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.