Micro Business Account Manager

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Role:
Micro Business Account Manager - East

Location:

Raleigh, NC

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Egnyte’s mission is to spark opportunities for amazing people and to respect every Egnyter. Egnyters are doers, thinkers, and collaborators who embrace and live by our values:
Invested Relationships, Fiscal Prudence, and Candid Conversations.

• Become an Egnyte product expert including the product’s technical workings and practical business application
• Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue and identify upsell/cross-sell opportunities
• Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte’s service
• Drive regular account reviews with customers and provide strategies to optimize return
• Work closely with internal departments such as Customer Advocacy to provide services required to meet customer expectations
• Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and communicate customer needs for future product enhancements

• Demonstrated success managing and improving relationships with strategic accounts
• Proven ability to understand specific customers’ needs and provide solutions
• Experience working across multiple internal teams to resolve customer issues quickly and effectively
• Excellent communication skills (writing, listening, phone)
• A team player capable of high performance and flexibility in a dynamic environment
• College degree or equivalent work experience
• Hybrid role

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO) to support work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
• Health Savings Account (HSA) with employer contribution
• Up to 12 weeks of paid Parental and 10 weeks Adoption Leave
• Modern and collaborative offices in Spokane, WA;
  Draper, UT;
  Raleigh, NC;
  Mountain View, CA;
  Reading, England;
  Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Well-being benefits including access to Spring Health, EAP, and Modern Health programs
• Discounts on pet insurance, electronics, theme park tickets, travel, and more
• Your own Egnyte account with lifetime access

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of protected characteristics and other statuses in accordance with applicable laws. Egnyte’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

At Egnyte, we celebrate differences and support diversity for employees, customers, investors, and communities. Our global Employee Communities support representation and inclusion across our diverse workplace. If you have questions or concerns about equal employment opportunities, please contact the appropriate channels.