Account Development Manager

Account Development Manager – Raleigh, NC

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings and extra‑mile service to help lenders put more people in homes and keep them there.

Location
:
Enact Headquarters, Raleigh, NC – Hybrid Schedule.

• Manage the cross‑functional process for completing vendor due diligence requests; ensure accurate, complete responses are delivered within established time frames.
• Provide the highest level of internal and external customer service through day‑to‑day support to assigned accounts and Sales Force.
• Contribute to an account development team that provides excellent service to internal and external customers. Identify and implement lender‑specific solutions by using analytic and other standard business procedures/methodologies.
• Support the approval process for all pricing, guidelines, financial structures, and other account‑specific requests. Take the lead on developing solutions for straight‑forward requests, at the direction of the team leader.
• Work across the company, including with Sales, Operations, Legal/Compliance, Finance, and Risk to execute initiatives and projects related to account assignments.
• Own customer metrics and ensure all business functions are meeting customer expectations.
• Provide supporting analysis to the sales team to help advance account development plans and business initiatives.
• Work cross‑functionally to implement solutions that overcome operational and technical obstacles.
• Partner with Sales Leaders to provide product information in support of sales growth efforts.
• Collaborate with Account Development Managers and Business Intelligence Team to identify, develop, and implement customer and internal reporting requests through various platforms such as Microsoft Excel, Sigma and Tableau.
• Assist strategic project analytic support, including developing and implementing success metrics, tracking, automation, and stakeholder communication.
• Establish and manage a process for the ADM team’s production of customer‑specific marketing material at industry events.
• Collect and assist in presenting account highlights to Senior Leadership.
• Build solid internal customer relationships with Sales, Risk, Finance, IT/Ops and other business units.
• Contribute on special projects and process improvements as directed by the team leader.

• Bachelor’s Degree.
• Minimum 2–4 years’ business experience in Sales, Marketing, Product Management or Financial Structuring.
• Demonstrated ability to lead cross‑functional projects with minimal to moderate supervision.
• Strong working knowledge of analytical and financial skills required with ability to effectively communicate in‑depth analysis, including demonstrated expertise in Excel.
• Excellent written and verbal communication and presentation skills.
• Demonstrated experience balancing potential conflicts between customer needs and business objectives.
• Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision.
• Demonstrated analytical and critical thinking skills.
• Ability to be open to various perspectives and provide recommendations, comfortable defending position to senior leaders.
• Ability to work extended hours as business dictates.
• Ability to travel domestically as needed.
• Ability to work effectively in a culturally diverse work group.
• Attention to detail and a strong sense of urgency.

• Mortgage experience preferred.
• Working knowledge of Enact Mortgage Insurance products, services, processes and systems.
• Prior experience working in a customer‑facing role.

Enact Holdings, Inc. (Nasdaq: ACT) operates primarily through its wholly‑owned subsidiaries and is a leading publicly traded U.S. private mortgage insurance provider, offering borrower‑centric products that enable lenders and partners across the U.S. to help people responsibly achieve and maintain the dream of home ownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in…