Inside Sales Regional Consultant

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

The Inside Sales Regional Consultant drives growth within portfolios with potential revenues ranging from $25K to $100K, this role leverages an insight-led sales approach to recommend MSC products, services, and solutions that improve customer outcomes and strengthen long‑term relationships. Responsibilities include conducting discovery conversations to assess customer goals, cost drivers, and key stakeholders, while identifying cross‑sell and upsell opportunities across multi‑lane solutions.

The Inside Sales Consultant manages spot buys and procurement, advances accounts through disciplined pipeline progression, and ensures seamless purchasing and implementation by resolving roadblocks. To maximize retention and value realization, the Inside Sales Consultant maintains a structured cadence of customer touchpoints, acts on missed intervals, and transitions accounts to field sales when appropriate, ensuring growth and consistent customer experience.

• Grow sales within assigned locations to achieve department and corporate goals, aligning sales strategies with MSC's purpose and strategic pillars.
• Recommend MSC products, services, and solutions to existing customers through a consultative, insight‑led sales approach.
• Conduct customer discovery conversations to capture profiles, understand procurement processes, and identify cost drivers, enabling effective prioritization of call frequency and penetration planning.
• Engage customers in two‑way communication by linking their business priorities to MSC's value proposition, reframing how they view their operations.
• Identify cross‑sell and upsell opportunities across the customer's environment, leveraging MSC's cross‑functional resources to deliver measurable improvements and value.
• Understand and influence a wide range of stakeholders by incorporating economic drivers, industry insights, and market trends to position MSC as a trusted advisor.
• Qualify and quantify the impact of maintaining the status quo versus adopting MSC's solutions, guiding customers toward decisions that create long‑term value.
• Advance accounts through disciplined pipeline progression by managing procurement needs, removing roadblocks, and ensuring readiness at each stage of the buying process.
• Utilize MSC's sales processes, operational workflows, and digital tools to ensure accurate forecasting, effective account management, and seamless execution.
• Maintain a cadence of structured customer touchpoints to ensure value realization, while transitioning accounts to field sales when appropriate.
• Foster MSC's culture of collaboration, innovation, and accountability across all interactions, supporting the company's vision and unity of purpose.
• Participate in special projects and perform additional responsibilities as assigned to support organizational goals.

• High school diploma or equivalent required; bachelor's degree in business or related field preferred.
• 0 2 years of sales, customer service, or account management experience preferred.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Familiarity with metalworking, MRO products, or related processes a plus.
• Proficiency in Microsoft Word and Excel with the ability to learn new applications quickly.
• Strong oral and written communication skills with the ability to deliver clear, persuasive presentations.
• Solid business acumen with foundational negotiation, problem‑solving, and…