Field Operations Manager

Griswold Home Care of Raleigh/Apex is hiring a
Field Operations Manager
to help run the front-of-house execution of our home care business.

This is a hands-on, in-market leadership role focused on
client relationships, caregiver onboarding, scheduling execution, and in-home assessments
. You will work closely with senior leadership and backend operations to ensure care is delivered smoothly, consistently, and professionally.

This role is ideal for someone who wants
real responsibility
, is comfortable learning the core mechanics of the business, and is motivated by earning greater scope and compensation through performance — not tenure.

This is
not
an administrative role and
not
a guaranteed promotion path. It is a proving ground for future operational leadership.

• Learn and support caregiver and client scheduling to ensure coverage and continuity of care

• Solve day-of scheduling challenges, including call-outs and urgent changes

• Communicate clearly and professionally with caregivers and families

• Partner with Care Operations and leadership to understand priorities and trade-offs

• Conduct in-home assessments and client check-ins

• Build trust with families and confidently guide next steps

• Address common concerns such as resistance, uncertainty, and timing

• Protect client hours through proactive communication and follow-up

• Interview, hire, and onboard caregivers

• Lead caregiver orientations and set expectations

• Serve as a field-level resource for caregivers once placed

• Handle escalated client and caregiver situations

• Participate in inbound sales calls and follow-up conversations

• Take on increasing decision-making responsibility as trust and competence are demonstrated

• Contribute ideas to improve systems, communication, and care delivery

• Scheduling stability and reduced chaos

• Calm, confident decision-making under pressure

• Strong relationships with clients and caregivers

• Increased responsibility earned through results

• Leadership presence without needing a title

• Organized, decisive, and resilient

• Comfortable working in a fast-paced, imperfect environment

• Willing to learn the details before taking on authority

• Able to balance empathy with firmness

• Interested in leadership through accountability, not entitlement

Experience in home care, healthcare, staffing, senior living, or operations is helpful — but judgment, communication skills, and learning speed matter more.

• Competitive base salary based on experience

• Performance-based bonuses tied to expanded responsibility and outcomes

• Paid time off

• Increased scope and earnings as capability is demonstrated

Advancement is not guaranteed. It is earned.

Griswold Home Care has been serving families for over 40 years. We are building a leadership-driven operation that runs cleanly, professionally, and independently of the owner.

If you want to be part of a team where competence, trust, and accountability matter — and where growth follows performance — this is a strong place to build your career.