Technician Development Advisor - Holman North Carolina

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is looking for a Technician Development Advisor to join the team in North Carolina
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The Technician Development Advisor will act as a liaison between the dealerships service leadership team and our automotive technicians.

As the Technician Development Advisor you would be responsible for the following:

• Work in conjunction with recruiting, HR, and hiring manager to ensure the process of onboarding, including the application phase, is completed quickly and efficiently.

• Assist the service manager with all aspects of onboarding including but not limited to bay assignment, tool allocations, uniforms, parking, required training, work schedule and area familiarization.

• Conduct bi-weekly check-in’s with new employee for the first 90 days of employment.

• At 90 days, work with the service manager to establish a technician development plan.

• At the 90 day review assist the service manager to establish a technician development plan.

• Assist the service manager to support technician development at all levels, including training plans, career path options, and individual goals; skill level and pay progression; and administration of the mentorship program.

• Assist the service leadership team with manufacturer required training, including tracking, assigning, and scheduling, as well as any prerequisite requirements.

• Establish, support, and oversee a Holman specific apprenticeship program at each dealership, ensuring that the each location has a minimum number of apprentice technicians staffed, along with adherence to a Holman/Brand standardized development path.

• Create and manage a Holman specific mentorship program to support the success of the apprenticeship program, pairing apprentice technicians with a more senior technician that can advise and train.

• Work with the HR department and management to identify and execute action plans to improve technician retention.

• Perform all other duties and special projects as assigned.

• 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following:
  Technician, Service Advisor, Foremen, Assistant Manager or similar related work.

• Experience or working knowledge of car repair and customer engagement.

• Experienced in service principles, concepts and automotive service department operations.

• Ability to work with manufacturer on training requirements.

• Ability to counsel and objectively evaluate employees and their performance.

• Duties involving judgment to work independently, devise new or modify existing methods, techniques and procedures to meet service requirements.

• Strong organization and problem solving skills, with ability to prioritize tasks.

• Excellent time management skills, with a proven ability to meet deadlines.

• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility.

• Strong verbal and written communication skills with ability to summarize and explain information to others.

• Ability to work, interact, and motivate service employees and service related employees

• Strong interpersonal and customer service skills, with ability to influence without authority.

• Ability to explain automotive service concepts, process, or ideas to service employees and dealership management.

• High School diploma…