Office Associate; ServiceTitan

Office Associate (Service Titan Experience Required) All American Heating, Air & Plumbing – Raleigh–Durham, NC About Us

All American Heating, Air & Plumbing is a multi-generational, family-owned company proudly serving the Raleigh–Durham community. Built on integrity, accountability, and delivering a 5‑star customer experience, we are growing and looking for a detail‑oriented Office Associate with strong Service Titan experience to support our internal operations and leadership team.

The Office Associate plays a key support role within our organization. This position is responsible for maintaining accurate data, generating reports, supporting accounting workflows, and ensuring operational systems within Service Titan are organized and optimized.

• Generate and analyze reports within Service Titan (sales, revenue, KPIs, memberships, etc.)
• Audit job files for accuracy and completeness
• Maintain and update customer records and account information
• Support invoice review, payment posting, and basic accounts receivable tasks
• Assist leadership with performance tracking and operational reporting
• Maintain organized documentation and internal processes
• Support marketing tracking and campaign reporting within Service Titan
• Provide general administrative support to office leadership

• 2+ years administrative or office support experience
• Strong hands‑on experience with Service Titan reporting functions (required)
• High attention to detail and data accuracy
• Strong organizational and analytical skills
• Proficiency in Microsoft Excel and general office software
• Experience in HVAC, plumbing, or home services industry preferred

• Family‑oriented culture with strong community roots
• Stable, growing company in the Raleigh–Durham market
• Leadership that values accountability and performance
• Opportunity for long‑term growth

If you are organized, analytical, and confident working inside Service Titan to support company performance and reporting, we would love to connect.