Administrative Assistant

Overview of the Function

The Administrative Assistant is a member of the US Assistant Center Team and provides efficient, high-quality, and professional administrative support to attorneys and business professionals through a centralized service delivery model. The Assistant Center Team is responsible for ensuring that core administrative tasks are completed accurately, confidentially, and within defined service-level expectations.

Support is delivered through a workflow management tool (Service Now), with work assigned based on business need and capacity. As part of a collaborative team environment, the Administrative Assistant is responsible for managing assigned requests independently, meeting deadlines, and maintaining consistent quality standards while supporting multiple stakeholders.

The role offers opportunities to develop administrative, technical, and professional skills through structured training, coaching, and exposure to a broad range of work.

As a core member of the Assistant Center Team, you will be required to fulfill requests including but not limited to:

• Calendar management and meeting scheduling
• Contact management and database updates
• Meeting and event logistics and coordination
• Domestic and international travel planning and logistics
• Expense reimbursement processing
• Time recording support
• Light word processing
• Marketing and business development administrative support
• Matter management, including audit letter processes
• General administrative support and ad hoc requests
• Limited-scope project work as assigned

Essential

• This is a hybrid role requiring in office presence four days a week in Freshfields Raleigh office
• Associate’s degree or Bachelor’s degree
• 0–3 years of administrative support experience, preferably within a legal or professional services environment
• Strong technical skills, including proficiency in Microsoft Office (Word, PowerPoint, Outlook and Excel), with the ability to learn additional systems used by the support team
• Ability to learn and implement best-practice support standards through training and coaching
• Familiarity with workflow tools, document management systems, or legal practice management platforms is helpful, but not required. Training will be provided.

• Excellent interpersonal skills with the ability to build relationships with key stakeholders and work collaboratively within a team
• Ability to work well in a pressured, deadline-driven environment while maintaining professionalism
• Strong organizational skills and attention to detail
• Independent, proactive self-starter able to take ownership of assigned tasks
• Excellent written and verbal communication skills with the ability to interact at all levels
• Ability to demonstrate absolute discretion with sensitive and confidential information
• Flexible and adaptable approach with openness to change
• Strong team player able to form supportive relationships across the firm
• Willingness to broaden experience and continue developing skills

The role offers opportunities to develop professional, technical, and organizational skills through structured training, coaching, and exposure to a broad range of administrative work within a global professional services environment.

For individuals assigned and/or hired to work in New York and California or reporting to someone in those states, Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50000 to $60,000.

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