Scheduling Coordinator & Administrative Assistant

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Global Impact Group LLC, doing business as Global Language System (GLS), is seeking a highly organized and detail-oriented Scheduling Coordinator & Administrative Assistant to support daily operations. This role is critical to ensuring smooth scheduling of language services, administrative efficiency, and accurate bookkeeping support.

The ideal candidate has experience in the language services industry
, strong scheduling coordination skills, and a working background in administrative support and bookkeeping
. This is an onsite position and requires consistent presence at our Raleigh office.

• Scheduling & Coordination
• Coordinate and schedule interpreters and language professionals for onsite, telephonic, and video assignments
• Communicate with clients, linguists, and internal teams to confirm appointments and resolve scheduling conflicts
• Monitor service requests, coverage, cancellations, and last-minute changes
• Maintain accurate scheduling records in company systems
• Ensure compliance with client requirements, certifications, and service standards

• Administrative Support
• Provide general administrative assistance to operations, project management, and leadership teams
• Prepare reports, correspondence, and internal documentation
• Maintain organized digital and physical filing systems
• Support onboarding documentation for linguists and vendors
• Assist with invoice tracking, documentation, and internal controls

• Bookkeeping & Financial Support
• Support basic bookkeeping functions, including:
• Invoice review and tracking
• Expense documentation
• Timesheet verification
• Coordination with accounting and payroll teams
• Ensure accurate recordkeeping and timely submission of financial documents

• Minimum 2–3 years of experience in scheduling coordination and administrative support
• Experience in the language services industry (interpretation, translation, or related services) required
• Background or working knowledge in bookkeeping or accounting support
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency with scheduling systems, databases, and Microsoft Office / Google Workspace
• Ability to work onsite and collaborate with cross-functional teams

• Bilingual or multilingual (Spanish, French, or other languages a strong plus)
• Experience working with interpreter scheduling platforms
• Familiarity with HIPAA-compliant environments or government contracts
• Experience supporting ISO-certified organizations (ISO 9001 / ISO 17100 a plus)

• Onsite office setting
• Fast-paced, mission-driven organization
• Collaborative and professional team environment

• Work with a certified SDVOSB and ISO-certified organization
• Be part of a growing company delivering impactful language access services
• Opportunity to contribute to operational excellence and community impact