Administrative Support Associate

Job Information

Position Information includes a temporary administrative support role at the NC State Counseling Center with responsibilities around front-desk operations, intake, and records management. The posting contains posting number PG195717TM and position number 24DF266, and indicates a temporary position type.

• Student Intake & Triage: Greet students and visitors; discern service needs (routine vs. crisis); assign appropriate paperwork; and coordinate appointments or immediate triage assignments.
• Communication Management: Manage a high volume of incoming calls and face-to-face interactions. Screen inquiries and provide accurate information regarding Center policies, procedures, and standard services.
• Records & EMR Administration: Establish students' files and accurately enter data into Electronic Medical Records (EMR) and scheduling systems.
• Clinical Support: Maintain a thorough understanding of Counseling Center operations to direct students to the most suitable clinical resources or community referrals.
• Operational Optimization: Resolve unprecedented issues and refine center processes through research-based decision-making and a commitment to service excellence.
• Mandatory Emergency Response: Serve as "Mandatory Personnel," assisting the center during adverse weather, medical emergencies, utility failures, or threats of violence.
• Punctuality & Service Continuity: Ensure the center is ready for student access by strictly adhering to the 8:00 AM start time. Reliable and punctual attendance is vital to maintaining seamless front-desk coverage, preventing service gaps, and supporting the clinical team's daily workflow.

• Minimum Experience/
  
  Education:
  
  High School Diploma (or equivalency) or demonstrated possession of required competencies. Office experience or equivalent combination of training and experience.
• Preferred Years Experience, Skills, Training,
  
  Education:
  
  Operational
  
  Skills:
  
  Exceptional multitasking abilities in a busy team environment and a high degree of accuracy in message-taking and data entry. Interpersonal Excellence:
  Professional, empathetic, and calm when interacting with students in varied emotional states or during crises. Skilled at de-escalating and resolving issues. Technical Literacy:
  Strong computer skills; ability to learn specialized scheduling and EMR software. Experience in a medical or college counseling setting preferred. Strategic Thinking:
  Ability to analyze unprecedented problems and apply policy-based solutions; identify operational gaps and propose improvements. 1-2 years of Medical Office experience or equivalent training.
• Required License or Certification: N/A
• Valid NC Driver's License required? No
• Commercial Driver's License Required? No

Work Schedule: 40 hours/week, M-F 8am-5pm, In-Person only

Department: Counseling Center

Job City & State: Raleigh, NC

Anticipated Hiring Range: $17 - 20/hour

Job Open Date: 01/22/2026

Quick Link: (Use the "Apply for this Job" box below)./226473

EEO: NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact  to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at  or workatncstate. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.