Receptionist, Administrative​/Clerical

Position Summary

The Receptionist serves as the front-line representative of CASA, providing exceptional customer service and ensuring smooth communication and operations within the office. This position is responsible for answering and directing phone calls, monitoring agency emails, greeting and assisting visitors, and providing general administrative support to staff and programs.

include the following. Other duties may be assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Valid driver’s license.

• High school diploma or GED required.
• Two to four years of related administrative or customer service experience, or an equivalent combination of education and experience.

• Strong oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to remain calm and professional during high-stress or crisis situations.
• Sound judgment and ability to maintain appropriate professional boundaries.
• Strong organizational and time management skills.
• Ability to make quick, informed decisions and maintain confidentiality.
• Knowledge of fair housing laws preferred.
• Helpful, solution-oriented, and team-focused attitude.

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using Google Maps and navigating property management, donation, or demographic software for data entry and reporting.

• Language:
  Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine correspondence and speak effectively before groups.
• Math:
  Ability to add, subtract, multiply, and divide in all units of measure, and to compute rate, ratio, and percent.
• Reasoning:
  Ability to solve practical problems and interpret a variety of instructions provided in written, oral, diagram, or schedule form.

• Regularly required to sit, use hands, reach with arms, and communicate clearly.
• Frequently required to walk; occasionally required to stand, stoop, kneel, or crouch.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities include peripheral vision and the ability to focus on detail.

This is an in-office position. This position is based in CASA’s office. The Receptionist has a designated workspace and interacts regularly with staff, residents, and community members.

• The work environment is typically moderate in noise level.
• Occasional exposure to outdoor weather conditions may occur.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.